Refunds and Cancellation policy
This policy outlines the terms for refunds and cancellations for all products purchased from Countryman Pulse Traders, focusing on the order quantity, handling, and our specific pick-up process from designated godown locations. By placing an order with us, you agree to the following terms.
General Cancellation Policy
All sales are final. Countryman Pulse Traders does not accept cancellations for any orders once they've been confirmed and processed. This policy is strictly enforced due to the large order quantities and specialized handling required for our products. We encourage all customers to carefully review their orders before finalizing their purchase.
Order Verification and Inspection at Godown
Customers are required to pick up their orders from our designated godown location. At the time of pick-up, you will be given the opportunity to thoroughly verify and inspect the goods. This process is mandatory and includes:
Quantity Check: Confirming the number of units or weight of the product matches your order.
Quality Check: A visual and physical inspection to ensure the product is free from significant defects and meets our quality standards.
Documentation Check: Verifying all necessary paperwork and invoices are correct.
Refunds for Quality Issues at Pick-up
In the event that a quality issue is identified and is clearly visible during the inspection process at the godown, the issue must be brought to the immediate attention of the Countryman Pulse Traders representative.
Acceptance of Issue: If the quality issue is acknowledged and accepted by both the customer and the Countryman Pulse Traders representative, the customer has the option to refuse the affected goods.
Refund Process: For the refused portion of the order, a refund will be initiated. Please note that all refunds will be processed and issued within 30 days of the agreement to the original payment method for the refused goods.
Order Cancellation
The purchaser or their designated carrier must adhere to the agreed-upon pickup time. Any delays beyond 7 days will incur additional storage fees. The purchaser has to pick up the items within 90 days of the order; otherwise, the order gets cancelled, and the refund minus any applicable charges like transaction charges, administration fees, stocking fees, and storage fees will be processed back to the original payment method.
Acceptance of Goods and No Returns Policy
Once you have completed the verification and inspection process, and have taken possession of the order from our godown, the sale is considered final. If pick-up is not arranged immediately following the inspection, the purchaser will assume responsibility for the products.
No Returns or Claims: Countryman Pulse Traders will not entertain any returns or claims for quality issues or any other reason after the goods have left our godown. The act of picking up and accepting the goods signifies your complete satisfaction with the product's quality, quantity, and condition.
Non-Refundable Circumstances
Refunds and returns will not be provided under any circumstances, particularly after the goods have been accepted at the godown, for reasons including:
Change of mind or buyer's remorse.
The supply of goods is made to your specifications or personalized.
The supply of goods which, according to their nature, are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods that are inseparably mixed with other items as a customised order.
Minor variations in appearance, size, or color that do not affect the product's quality or function.
Any issues reported after the goods have been taken from our premises.
Contact Us
If you have any questions about this Refunds and Cancellation Policy or the pick-up process, please contact us at countrymanpulsetraders@gmail.com